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Terms of Service

Last updated: March 29, 2026

These Terms of Service ("Terms") govern your access to and use of the website at illusly.com and the associated web application (collectively, the "Service") operated by Illusly ("we", "us", "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

1. Eligibility

You must be at least 16 years old (or the age of digital consent in your jurisdiction, whichever is higher) to use the Service. By using the Service, you represent and warrant that you meet this requirement and that all information you provide is accurate.

2. Account Registration and Security

  • You must provide accurate, current, and complete information during registration.
  • You are responsible for maintaining the confidentiality of your account credentials (email and password).
  • You are responsible for all activity that occurs under your account, whether or not you authorized it.
  • You must notify us immediately at support@illusly.com if you suspect unauthorized access to your account.
  • We reserve the right to suspend or terminate accounts that provide false information or are used in violation of these Terms.
  • You may not share, transfer, or sell your account or credentials to another person.

3. The Service

3.1 Description

Illusly is a business management platform for freelancers, consultants, and small teams. The Service includes client and contact management (CRM), deal pipeline tracking, project and task management, time tracking and timesheets, invoicing, proposals with e-signatures, contracts with e-signatures, calendar management, booking/scheduling pages, form builder, automations and workflows, document and note management, reports, and a client portal.

3.2 Availability

We strive to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of scheduled maintenance.

3.3 Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. If we discontinue a material feature of a paid plan, we will provide reasonable notice and, where appropriate, a pro-rated refund for the unused portion of your subscription.

4. Plans and Pricing

4.1 Free Plan

The Free plan provides limited access to the Service at no charge. Free plan usage is subject to the limits described on our Pricing page (e.g., limited number of clients, projects, invoices, and storage). We reserve the right to modify Free plan limits at any time. The Free plan is provided "as-is" with no uptime or support guarantees.

4.2 Paid Plans

Paid plans (Basic and Premium) unlock additional features and higher usage limits as described on our Pricing page. Prices are listed in USD and are subject to applicable taxes. We reserve the right to change pricing with at least 30 days' notice to existing subscribers. Price changes will take effect at the start of your next billing cycle following the notice period.

4.3 Billing

  • Paid plans are billed in advance on a monthly or annual basis, depending on your selection.
  • All payments are processed by Paddle, our merchant of record. By subscribing to a paid plan, you also agree to Paddle's terms of service.
  • You authorize us (through Paddle) to charge your selected payment method on each billing date.
  • If a payment fails, we may retry the charge and/or suspend access to paid features until the payment is resolved.
  • Annual subscriptions are billed as a single payment for the full year.

4.4 Taxes

All prices are exclusive of applicable taxes unless stated otherwise. Paddle, as our merchant of record, calculates and collects applicable sales tax, VAT, or GST based on your billing location.

4.5 Plan Downgrades

If you downgrade from a paid plan to a lower tier or the Free plan, the downgrade takes effect at the end of your current billing period. You retain access to paid features until then. After the downgrade, features and limits of the lower plan apply. If your existing usage exceeds the new plan's limits (e.g., more clients than the Free plan allows), you will not lose existing data, but you may be unable to create new records in the affected category until you are within the limits.

5. Cancellation and Refunds

5.1 Cancellation by You

  • You may cancel your paid subscription at any time from your account settings.
  • Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.
  • There are no cancellation fees.

5.2 Refund Policy

  • We offer a 14-day money-back guarantee on all paid plans. If you are not satisfied, you may request a full refund within 14 days of your initial purchase or plan upgrade.
  • Refunds after the 14-day period are provided at our sole discretion.
  • Annual subscriptions that are cancelled after 14 days are not prorated. You retain access until the end of the annual billing period.
  • To request a refund, contact us at support@illusly.com.

5.3 Data After Cancellation

After cancellation, your data remains accessible for 30 days. During this period, you can export your data or reactivate your subscription. After 30 days, we may permanently delete your workspace data. We are not obligated to retain or provide access to data after this grace period.

6. Your Content and Data

6.1 Ownership

You retain full ownership of all data, content, files, and materials you create, upload, or store through the Service ("Your Content"). We do not claim any ownership rights over Your Content. Nothing in these Terms transfers ownership of Your Content to us.

6.2 License to Us

By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, transfer, display, and process Your Content solely as necessary to provide, maintain, and improve the Service. This license terminates when you delete Your Content or your account.

6.3 Your Responsibilities

You are solely responsible for:

  • The accuracy, legality, and appropriateness of Your Content
  • Ensuring you have the right to upload, store, and share any content you place in the Service
  • Complying with applicable laws regarding data you store about your own clients and contacts (including data protection and privacy laws)
  • Obtaining any necessary consents from individuals whose personal data you store in the Service
  • The content of any invoices, proposals, contracts, or other documents you create and share with third parties through the Service

6.4 Data Export

You may export Your Content at any time through the export functionality available within the Service. We support data export in standard formats (CSV, PDF). We encourage you to maintain your own backups.

6.5 Shared Content

When you share invoices, proposals, contracts, forms, or booking pages via public links or a client portal, the recipients can access the content you choose to share. You are responsible for the content you share and for ensuring you have the right to share it. Shared links can be revoked at any time.

7. E-Signatures

The Service allows you to collect electronic signatures on proposals and contracts. When a recipient signs a document, we record the signer's name, timestamp, and IP address. While these records provide evidence of acceptance, we do not guarantee that signatures collected through the Service satisfy the legal requirements for electronic signatures in all jurisdictions. It is your responsibility to determine whether the e-signature functionality meets the legal requirements applicable to your specific use case, industry, and jurisdiction. We are not a party to any agreement you execute through the Service.

8. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable local, national, or international law or regulation
  • Infringe on the intellectual property rights of others
  • Upload or transmit viruses, malware, or other malicious code
  • Send unsolicited bulk email (spam) through any feature of the Service
  • Store, transmit, or distribute content that is defamatory, obscene, or that promotes violence or illegal activity
  • Attempt to gain unauthorized access to the Service, other users' accounts, or our infrastructure
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Use the Service to collect personal data of others without their consent
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Use the Service for any fraudulent purpose, including creating fraudulent invoices, impersonating others, or misrepresenting your identity or business
  • Resell, sublicense, or redistribute access to the Service without our written consent
  • Circumvent or attempt to circumvent plan limits, rate limits, or other restrictions
  • Scrape, crawl, or use automated means to extract data from the Service beyond what is available through our official APIs and export functionality

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including removing content, suspending or terminating accounts, and reporting to law enforcement.

9. Intellectual Property

9.1 Our Property

The Service, including its design, code, features, user interface, documentation, logos, trademarks, and all related intellectual property, is owned by Illusly and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right, title, or interest in our intellectual property.

9.2 Feedback

If you submit suggestions, ideas, or feedback about the Service, you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate that feedback into the Service without any obligation to you.

10. Third-Party Integrations

The Service allows you to connect third-party accounts (including Google, Microsoft, Apple, Yahoo, and IMAP/SMTP email providers) for calendar sync, email sync, and other functionality. Your use of these integrations is also subject to the third-party provider's terms of service and privacy policy. We are not responsible for the availability, accuracy, or practices of any third-party service. You may disconnect any integration at any time.

11. Team Members and Workspaces

  • The workspace owner is responsible for managing team members, roles, and permissions.
  • The workspace owner is responsible for the actions of all team members within the workspace.
  • Team member limits are determined by your plan. Adding members beyond your plan's limit requires an upgrade.
  • When a team member is removed from a workspace, their access is revoked, but data they created within the workspace remains.
  • If the workspace owner's account is deleted or terminated, we may, at our discretion, transfer ownership to another admin or delete the workspace.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Any warranty that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components
  • Any warranty regarding the accuracy, reliability, or completeness of any content or data within the Service
  • Any warranty that the Service will meet your specific business requirements

The Service is a tool for managing business operations. We do not provide legal, financial, tax, or accounting advice. Invoices, proposals, contracts, and reports generated through the Service are created based on data you provide. You are solely responsible for ensuring the accuracy and legal compliance of all documents you create and send through the Service.

We do not guarantee that documents created through the Service (including invoices and contracts) comply with the laws of your jurisdiction. We are not liable for any tax obligations, regulatory compliance issues, or legal disputes arising from your use of the Service.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ILLUSLY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, business opportunities, or goodwill
  • Cost of procurement of substitute goods or services
  • Damages arising from unauthorized access to or alteration of your data
  • Damages arising from any third-party conduct or content on the Service

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Illusly and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

  • Your use of the Service
  • Your Content or any data you store or process through the Service
  • Your violation of these Terms
  • Your violation of any applicable law, regulation, or third-party rights
  • Invoices, proposals, contracts, or other documents you create and share through the Service
  • Claims by your clients, contacts, or any third party relating to content you shared through the Service
  • Your use of the e-signature functionality
  • Any dispute between you and a third party

15. Termination

15.1 By You

You may terminate your account at any time by deleting your workspace and account through the Service settings, or by contacting us at support@illusly.com.

15.2 By Us

We may suspend or terminate your account at any time, with or without notice, if:

  • You violate these Terms or our Acceptable Use policy
  • Your account is used for fraudulent or illegal activity
  • You fail to pay applicable fees after reasonable notice
  • We are required to do so by law
  • We cease to offer the Service (with reasonable notice)

15.3 Effect of Termination

Upon termination, your right to access the Service ceases. Sections that by their nature should survive termination will survive, including but not limited to: Ownership (Section 6.1), Disclaimers (Section 12), Limitation of Liability (Section 13), Indemnification (Section 14), and Governing Law (Section 17).

16. Dispute Resolution

16.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact us at support@illusly.com and attempt to resolve any dispute informally for at least 30 days.

16.2 Arbitration

If the dispute is not resolved informally, you and Illusly agree to resolve any claim or dispute relating to these Terms or the Service through binding individual arbitration, rather than in court, except that either party may bring claims in small claims court if they qualify. Arbitration shall be conducted under the rules of a mutually agreed-upon arbitration provider. You agree to arbitrate disputes on an individual basis only. You waive the right to participate in class actions, class arbitrations, or representative actions.

16.3 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Illusly is incorporated, without regard to its conflict-of-law provisions. Any legal proceedings (where arbitration does not apply) shall be brought exclusively in the courts of that jurisdiction.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Illusly regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.

18.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of that right or provision. Any waiver must be in writing and signed by us.

18.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

18.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, power outages, internet failures, or third-party service provider outages.

18.6 Notices

We may send notices to you via email (to the address associated with your account) or through the Service. Notices to us should be sent to support@illusly.com. Email notices are considered received 24 hours after sending.

18.7 No Agency

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Illusly.

19. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by posting the updated Terms on this page, updating the "Last updated" date, and sending you an email notification at least 30 days before the changes take effect. Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service before they take effect.

20. Contact Us

If you have questions about these Terms, contact us at: